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Privacy Policy

Your privacy is important to us. It is Puppy Connect’s policy to respect your privacy regarding any of your information that we may collect on the Puppy Connect website, and other websites that we own and operate.

We request personal information only when we actually need it to provide you with a service. We do so by fair and legal means, with their knowledge and consent. We also tell you why we are collecting and how it will be used.

We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We do not share personally identifiable information publicly or with third parties except as required by law.

Our site may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

You are free to decline our request for personal information on the understanding that we may not be able to provide some of the services you desire.

Your continued use of our website will be deemed as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

Puppy Connect Cookie Policy

What are cookies?

As is common practice with almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies being stored, however, this may downgrade or ‘break’ certain elements of the site’s functionality.

How do we use cookies?

We use cookies for a number of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options to disable cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are unsure whether or not you need them if they are used to provide a service you use.

Disable cookies

You can prevent cookies from being set by adjusting your browser settings (see browser Help to find out how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in certain features and functionality of this website being disabled. Therefore, we recommend that you do not disable cookies.

Cookies we set

  • Account-related cookies – if you create an account with us, we will use cookies for managing the registration process and general administration. These cookies will generally be deleted when you log out, however, in some cases, they may remain afterwards to remember your site preferences when you log out.
  • Login related cookies – we use cookies when you are logged in, so that we can remember that action. This saves you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access restricted features and areas when you log in.
  • Cookies relating to email newsletters – this site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only for registered / unsubscribed users.
  • Order processing related cookies – this site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Survey-related cookies – we periodically offer surveys and questionnaires to provide interesting information, useful tools or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after pages have changed.
  • These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after pages have changed.
  • Website preference cookies – to provide you with an optimal experience on this website, we provide functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you may encounter through this website.

  • This website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track things like how long you spend on the site and the pages you visit so that we can continue to produce engaging content.

For more information about Google Analytics cookies, please see the official Google Analytics page.

  • Third party analytics are used to track and measure the use of this site so that we can continue to produce compelling content. These cookies can track items such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
  • Periodically, we test new features and make subtle changes to the way the site looks. When we are still testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, while we understand which optimisations our users appreciate most.
  • As we sell products, it is important for us to understand statistics about how many visitors to our site actually buy and so this is the type of data that these cookies will track. This is important to you as it means we can accurately forecast business that allows us to analyse our advertising and product costs to secure the best possible price.

User commitment

The user undertakes to make appropriate use of the contents and information that Puppy Connect offers on the website and with an enunciative but not limitative character:

  • A) Not to engage in activities that are illegal or contrary to good faith and public order;
  • B) Not to spread propaganda or content of a racist, xenophobic nature, or online gambling (e.g. Betano), games of chance, any type of illegal pornography, apology for terrorism or against human rights;
  • C) Not to cause damage to the physical (hardware) and logical (software) systems of Puppy Connect, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damage.

More information

Hopefully that’s cleared up and as mentioned earlier, if there’s something you’re not sure whether you need or not, it’s generally safer to leave cookies enabled if you interact with one of the features you use on our site.

Information if you wish to delete your account

Contact us by the following methods:

  • Email: paulo.santos@puppyconnect.pet
  • Mobile: 965 774 379 (call to portuguese number)
  • Online chat

This policy is effective from March/2023.